Retail Branch

Regional Vice President

The Regional Vice President (RVP) is accountable for providing effective leadership and management to the branches and community banking centers in their region. The RVP will lead their team in growing business volumes and building Bank profitability. The RVP oversees regional operations and risk management and demonstrates and promotes strong customer and employee experiences
The RVP reports to the President and COO
The Senior Managers Commercial Banking and the Senior Managers Retail Banking report directly to the RVP

The Senior Manager Retail Banking (SMRB) is accountable to provide leadership for the growth, profitability and efficient operation for the retail branches within the region
Responsible to lead, develop and coach a team of their Retail Managers and employees who will work together to attract, retain and grow the bank's customer base and revenues while mitigating operational and credit risk
Have a thorough understanding of the local markets and develop new/existing business opportunities for their region or local areas and actively participate in community events
Monitor and control all compliance related matters setting a high standard for maintaining a control environment particularly in the areas of internal control and the minimization of credit and non-credit losses
Responsible for hiring and building employee capability to identify, understand and fulfill client needs
The SMRB reports to the Regional Vice President (RVP)

Manage a portfolio of customers in the Personal and Small Business Banking (SBB) segment. The Retail Branch Manager is responsible for both sales and risk management
Understand the needs of the customer and provide the right banking solutions including opening new accounts, offering credit and credit counselling, basic investment products and investment counselling and the sale of all personal banking products and services
Manage the overall operation of a branch, promoting a positive customer and employee experience while increasing shareholder value
Lead, coach and develop employees to achieve business results and professional/personal development objectives
Grow the business through having a detailed understanding of the local market and developing new/existing business opportunities
Participate actively in community events
The Manager Retail Banking reports to the Senior Manager Retail Banking (SMRB)

Manage a team of service employees including the supervision and scheduling of Customer Service Representatives.
Responsible for general branch administration
Promote a positive customer and employee experience while increasing shareholder value
Lead, coach and develop employees to achieve business results and professional/personal development objectives
Grow the business through having a detailed understanding of the local market and developing new/existing business opportunities
Participate actively in community events
Reports to the Retail Branch Manager

Perform financial transactions such as deposits, withdrawals, bill payments and/or other account transactions for customers
Understand customer needs and identify opportunities to promote FNBC products and services to customers, referring them to appropriate team members or internal Bank partners
Reports to the Retail Branch Manager or the Senior Manager Retail Banking

Understand the needs of the customer and provide the right banking solutions including opening new accounts, offering credit and credit counselling, basic investment products and investment counselling, selling and promoting the sale of all personal banking products and services
Grow the business through developing customer relationships
Reports to the Retail Branch Manager or the Senior Manager Retail Banking

The Accounting and Payroll Officer completes financial management reports ensuring accurate, timely and relevant information (eg: report monthly, quarterly and annually the Bank's financial results compared to business plan/forecast)
Calculates, prepares and processes bills, invoices, account payables and receivables, budgets and other financial records according to established procedures.
Collects, verifies, and processes payroll and benefit information using manual and computerized system; working with Manager Human Resources.
Identifies routine or basic financial accounting/payroll/benefit administration and reporting issues
Conducts standard reporting/analysis/submissions as directed
Reports to Chief Financial Officer (CFO)

Provide quality and efficient administrative support on various assignments
Performs multiple tasks and/or works on assignments that range in complexity
Organization and maintenance of department files, co-ordination of schedules, expenses and/or tracking an monitoring of information/data, preparation of presentations and/or correspondence, and handling of internal/external client enquiries
Reports to the Chief Financial Officer (CFO)

Human Resources Associate is responsible to provide a range of process and program administration within the Executive Office Human Resources department
Provides daily advice, counsel and support of HR needs to management and employees in a variety of human resource disciplines
Works under the guidance and direction of Manager Human Resources
Reports directly to Manager Human Resources